If you change your mind about an item and want to return it? Have you received the wrong item? Is the product not what you expected? All of your questions can be answered if you read the Petco return policy. Below, we’ll explain what to do and how to do it.
Formerly Petco Animal Supplies, Inc., is a pet retailer based in San Diego and San Antonio, California. Petco.com sells pet food, accessories, and services, as well as live small animals in some cases. Petco operates almost 1,500 locations in the United States, Mexico, and Puerto Rico.
Two Easy Ways to return your Petco.com purchase
Your local Petco or Unleashed by Petco store will gladly accept the return of your petco.com order within 30 days of the initial shipment date. To find the store nearest you, check out our Store Locator.
Restrictions on returns: prescription medicine and pharmacy products are not eligible for returns in-store or by mail. Prescription food products cannot be returned to a store, returns on these products will only be accepted by mail.
In order to process your return in-store, please be prepared to show one of the following:
Orders placed online using your PayPal account may be returned to any Petco or Unleashed by Petco store with proof of purchase within 30 days for a refund to the card of your choice or exchanged.
Petco reserves the right to limit returns regardless of receipt. If funds are not available at the store, a corporate check will be issued. Valid government issued identification is required for all returns and exchanges. To prevent abuse, Petco will scan your ID, and your information will be shared with our fraud protection vendors (see Petco.com/privacy-policy).
Returns without a receipt or made after 30 days are not eligible for return or exchange.
Personalized items, prescription food or pharmacy items cannot be returned to a store. Please see below for details.
Please note that shipping charges are non-refundable. However, should you need assistance, please contact Customer Service.
Petco.com orders can also be returned by mail within 30 days to one of our warehouse/fulfillment centers. A refund for the item will be issued once it has been received.
Return to below, or the noted Return Address on your Packing Slip:
Petco.com 257 Prospect Plains Road, Ste. B Cranbury, NJ 08512
At our discretion, a refund may be issued without requiring a return of the product. In these situations, please note that we do not take ownership of the refunded item.
Refunds for orders placed online using your PayPal account and returned to a petco.com warehouse will be applied back to your PayPal account.
What Is the Petco Dog Food Return Policy In 2022?
You can return dog food to Petco within 30 days of buying it for refunds or exchanges in 2022. You can return regular dog food to any Petco store, but you can only return prescription food by shipping it to the company warehouse. You should provide proof of purchase, like the original receipt, to have the return processed.
To learn all you need to know about returning dog food to Petco, including how to do it, what you need and more, read on for more information!
Can I Return Dry Dog Food to Petco?
You can return dry dog food purchased from Petco for a full refund or exchange within 30 days of purchase. After 30 days, you will not be entitled to a refund or exchange.
You will need to carry some ID and proof of purchase in the form of the original receipt or order confirmation email for your refund or exchange to be processed.
Can you return opened dog food?
Can I return an opened bag of cat food to Petco?
Customers can return items in stores or via mail that were purchased online at Petco.com. All returns must be made within 45 days of purchase to receive a refund in the form of the original payment method.